Refund policy
At The Usual Studio, we want you to love what you ordered. If something isn't right, we're here to help.
Returns To initiate a return, please contact us at theusualstudio2@gmail.com within 14 days of receiving your order. Do not send any items back before reaching out — we will provide you with the correct return instructions and address based on your specific order. Returns sent without prior authorization cannot be processed.
Refunds Once your return is approved and received, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery at theusualstudio2@gmail.com with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items The following items are final sale and cannot be returned: opened bath & body products, candles that have been burned, and any items marked as final sale at the time of purchase.
Questions? Reach out to us anytime at theusualstudio2@gmail.com — we're happy to help.